Returns Policy

At Garden Design UK Ltd, we want you to be completely satisfied with your course purchase. This Returns Policy explains your rights regarding refunds and cancellations in accordance with UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all course purchases. You may request a full refund within 14 days of purchase if:

• You have completed less than 20% of the course content
• You have not downloaded course materials or certificates
• You contact us within 14 days of your purchase date

2. Your Right to Cancel (Cooling-Off Period)

Under UK Consumer Contracts Regulations, you have the right to cancel your course purchase within 14 days without giving any reason. This cooling-off period begins on the day after you complete your purchase.

2.1 How to Exercise Your Right to Cancel

To cancel your purchase, you must inform us of your decision by:

• Email: refunds@gardendesignuk.co.uk
• Phone: +44 20 7946 8352
• Post: 42 Kensington Gardens Square, London W2 4BH

2.2 Waiver of Cancellation Rights

Please note that by accessing course content, you acknowledge that:

• Digital content has been supplied
• You expressly consent to immediate access
• Your right to cancel may be affected if you access significant course content

3. Refund Eligibility

3.1 Full Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 14 days of purchase
• You have accessed less than 20% of course content
• Technical issues prevented course access (verified by our team)
• Course content significantly differs from description

3.2 Partial Refund Eligibility

Partial refunds may be considered on a case-by-case basis for:

• Exceptional circumstances (medical emergencies, bereavement)
• Course completion between 20-50% within 14 days
• Technical issues affecting course quality

3.3 No Refund Situations

Refunds will not be provided if:

• More than 14 days have passed since purchase
• You have completed more than 50% of course content
• You have downloaded course certificates
• You have downloaded all course materials
• You request a refund due to lack of time or motivation

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Contact us via email at refunds@gardendesignuk.co.uk
2. Include your order number and reason for refund
3. Provide your original payment details
4. Allow up to 5 business days for review

4.2 Refund Timeline

Once your refund is approved:

• We will process the refund within 5 business days
• Refunds are issued to the original payment method
• Bank processing may take an additional 5-10 business days
• You will receive email confirmation of the refund

4.3 Access Termination

Upon refund approval:

• Your course access will be immediately revoked
• Downloaded materials must not be used or distributed
• Any certificates issued will be invalidated
• AI garden planner access will be terminated

5. Course Transfers

Instead of a refund, you may request to transfer to a different course of equal or lesser value within 30 days of purchase, subject to:

• Availability of the alternative course
• Completion of less than 30% of original course
• One-time transfer only (no subsequent transfers)
• Price difference is non-refundable

6. Technical Issues

If you experience technical difficulties:

• Contact our support team immediately
• We will work to resolve issues within 48 hours
• Refunds for technical issues require verification
• Course access may be extended to compensate for downtime

7. Marketplace Purchases

For physical products purchased through our marketplace (seeds, tools):

• Standard UK consumer rights apply
• Items must be returned unused and in original packaging
• Return shipping costs are the customer's responsibility
• Refunds processed within 14 days of receiving returned items
• Perishable items (seeds, plants) may have different return conditions

8. Promotional and Discounted Courses

Courses purchased at promotional prices are subject to the same refund policy, with refunds issued at the price paid, not the original price.

9. Bundle Purchases

For course bundles:

• Refunds apply to the entire bundle, not individual courses
• Partial bundle refunds are not available
• The 20% content access limit applies across all bundle courses

10. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you experience:

• Serious illness or medical emergency
• Bereavement
• Unexpected financial hardship

Please contact us to discuss your situation. We will consider requests on a case-by-case basis and may offer extensions, transfers, or partial refunds where appropriate.

11. Dispute Resolution

If you are not satisfied with our response to your refund request:

• Contact our Customer Service Manager for escalation
• We aim to resolve all disputes within 14 days
• You may refer unresolved disputes to Alternative Dispute Resolution
• You retain your statutory rights under UK consumer law

12. Changes to This Policy

We reserve the right to modify this Returns Policy at any time. Changes will not affect purchases made before the modification date. The current policy applies to all new purchases.

13. Contact Information

For refund requests or questions about this policy:

Your Statutory Rights: This Returns Policy does not affect your statutory rights under UK consumer protection law. You always retain your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.